what happens when you report a lost phone with at&t
Your carrier can suspend or disconnect service to your missing phone in order to avoid unauthorized cellular usage. If you are a Protection customer file a claim online or call Assurant at 1-866-866-6285.
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Try to find your phone or device.
. This also disables Apple Pay on the missing device. Mark your device as lost. Report the loss to your cell phone carrier immediately.
1 No need to stressits all part of your plan. You must report your loss within 60 days of the incident and the device must be active on the T-Mobile network on the date of loss. Change your passwords for other accounts on your device.
If you have an installment balance you still have to pay the remaining installment balance on your lost or stolen device. If its stolen youll also want to block your device so it cant be used on our network. Follow the prompts to suspend service on your device.
After you file a claim for your lost or stolen device and its approved well send you a replacement as soon as the next day. This includes your Apple ID Facebook and email accounts. Also you must stay on an eligible wireless plan during your installment plan.
Check your next bill and report any suspicious charges so we can investigate. If you are not a Protection customer you are responsible for replacing your lost or stolen device. You can complete the suspension by completing the following steps.
And you can display a custom message with your contact information on the missing device. Mark as Lost. When youre ready to restore service give us a call at 1-800-937-8997.
Select Report a Lost Device or Report a Stolen Device to suspend your service. Suspend service and block your device from our network if its stolen. When you mark your device as lost you remotely lock it with a passcode keeping your information secure.
Go to Profile Settings More. If you report your device stolen it will be blocked from being used on the ATT network. If you believe your device is incorrectly listed.
Being without your device is stressful but your ATT device protection plan covers you against lost or stolen devices. If the device is found contact us for an unblock request. You should call your carrier if possible but if you do not have access to a phone you may also be able to report it on their website by logging into your account.
ATT Protect Advantage customers may be eligible for same day delivery and. Log in to your myATT account. ATT on its website advises customers to report a lost or stolen phone and suspend their service buy a new device and then reactivate service.
If you cant locate it suspend your service. Lock or wipe your device using an activated ATT or third-party app or add-on2 that was activated before the device was lost or stolen.
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